Refund Policy

This policy states the cancellation and refund terms for Core Studio subscriptions.

Cancellation

Cancellation takes effect at the end of the annual term. Contracts are annual, invoiced monthly. Cancellation is available from the customer portal (which links into the Stripe customer portal) or by email; the Software remains activated and fully usable until the term ends, and your license then expires.

Refunds

No partial-term refunds. When you cancel, amounts already paid for the current annual term are not refunded or prorated, except where applicable law requires otherwise. We do not charge cancellation fees.

Trials

The 15-day trial ends without charge if you cancel before the trial converts to a paid subscription. If the trial converts, the first paid period begins immediately and the no-partial-refund rule above applies from that point.

Failed payments

If a monthly invoice payment fails, Stripe retries the payment (dunning). Your subscription stays active during a 7-day grace period; update your payment method in the customer portal to avoid interruption. After grace expires, the license lapses until payment succeeds.

How to cancel

1. Sign in to the customer portal (magic-link email sign-in — no password).
2. Open Billing → manage subscription → cancel.
3. Or email [email protected] and we will cancel for you.