Privacy Policy
v2026-09-03 · effective 2026-09-03 · last reviewed 2026-09-03
CORE ERP BUSINESS SOLUTIONS INC. (Ontario, Canada — 310 Longworth Ave, Ottawa, ON K1T 0T8) is the organization accountable for personal information handled by this website, the customer portal, and the Core Studio application. This policy follows the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect and why
| Data | Purpose | Notes |
|---|---|---|
| Email address | Account sign-in (magic link — we never store passwords), license delivery, transactional email (via Resend), support threads | Required to purchase or trial |
| Billing details | Payment processing and tax calculation | Held by Stripe, not by us; we receive subscription status and invoice metadata only |
| Machine identifier | Enforcing the 3-machine activation limit | Stored as a one-way hash; we cannot read your machine’s identity from it |
| Support ticket content | Resolving your request | Diagnostic bundles are deleted 90 days after the ticket closes |
| Website analytics | Aggregate usage understanding | Privacy-respecting, cookieless (Cloudflare Web Analytics); no advertising trackers |
| Contact and sales inquiries | Routing and answering your request | Inquiry records are deleted 24 months after submission |
| Product telemetry (only if you opt in) | Operational health | Rolling 90-day retention; deleted automatically |
What the desktop application does NOT do
- No telemetry without consent. The application transmits no usage or crash data unless you explicitly opt in (consent-first by design).
- No source-control credentials. The Studio never prompts for, stores, or transmits git credentials; push/pull stay in your terminal by deliberate design.
- Your AI provider is yours. AI features use providers and credentials you supply, under your own agreements; prompts to your provider do not pass through our servers.
Sharing
We do not sell personal information. We share only with the processors named above (Stripe — payments/tax; Resend — email delivery; Cloudflare — hosting/analytics) and only as needed to operate the service.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing [email protected]. Deleting your account ends your subscription and removes your license record; billing records are retained as required by tax law.
Contact & complaints
Privacy questions: [email protected] (attention: Privacy). You may also complain to the Office of the Privacy Commissioner of Canada.